Some years ago one of our clients, a prominent facial plastic surgeon, told me a story about one of his patients. She had a precancerous mole on her face that needed removal. After an initial consult, the patient scheduled the outpatient procedure that took less than 10 minutes to perform. The surgeon’s bill? Around $10,000. The patient complained to the surgeon that her bill was excessive – he was charging $1,000 a minute! Our client’s response was golden: “Madam, while it is true that the procedure to remove your mole only took 10 minutes, the …

David Ogilvy, a cantankerous, controversial and brilliant Scotsman whom I adored – built his advertising empire using only direct response marketing.

The very first direct response advertisement he wrote wasn’t for a Fortune 100 company, a Fortune 5000 company or even a scrappy but well funded start-up. As the surprising story goes, it was for …

COVID. I know you’re sick and tired of reading about it. I certainly am. The media have had a field day spreading doom and fear like a suffocating blanket over the world. Nevertheless I strongly believe that COVID is an incredible opportunity for all of us - if we choose it.

You see I think of COVID like the "Sorting Hat” in Harry Potter - the magical Wizard’s hat that quickly sorts new students into different houses. Every business, and every employee will be “sorted” thanks to COVID - into success or failure. The very good will rise …

This past weekend I ate a restaurant that had a “C health-sanitation rating. A long electrical cord hung from a light bulb in the ceiling. The blinds, half broken, did their best to keep out the sun’s rays. The tables, made of formica looked like something straight out of Granny’s kitchen, the mis-matched wooden chairs had surely been rescued from the Salvation Army’s give-away pile. The floor – large grey linoleum tiles that were cracked and faded - had certainly seen better days. The walls covered with yellowing newspaper cut-outs and old horse posters really made you feel like you were walking back in time 40 years. And the menu (don’t expect any at the table), was scribbled on a white piece of paper in sharpie and scotch-taped on the wall.

Last week, I was close to running out of foundation and knew there was no way I’d be able to get to Nordstrom’s before it was gone. As an avid online shopper, I have no idea why I insist on going to a department store to buy my makeup, but it’s just something I’ve always done. I Googled the exact color and name of my foundation (which is made by Chanel) to see which online stores might be offering the best deals. After a 30-second turbo search I gave up trying to read through all the fine print and just placed an order on Chanel’s main website.