"Innovation is the ability to see change as an opportunity, not a threat."

— Steve Jobs

Innovation as a business concept is an enigma. It's somehow obvious and easy to understand, while also being incredibly complex and difficult to implement. At its core, it's about nothing more than seeing change positively, and working hard to implement that change. Getting there, though, is far easier said than done.

If your business and marketing model is like most, you spend a LOT of time and resources attracting new customers. While attracting new clients is a critical piece of the puzzle, it's far from the only opportunity to build revenue and sustainable success. In fact, the real gold might just be in your existing customers.

Did you know that about 3.4 billion customers in every market are on social media? Think about the world's population of 7.7 billion and envision the number of buyers you lose if your business lacks a strong social media presence (assuming of course, your business is based upon volume).

Thanks to COVID, online shopping is taking the world by storm. So, businesses focusing on their brick-and-mortar setups are missing out on the unmatched benefits of digital marketing. As more and more brands are strengthening their digital presence, more customers are preferring to buy on the internet.

Some years ago one of our clients, a prominent facial plastic surgeon, told me a story about one of his patients. She had a precancerous mole on her face that needed removal. After an initial consult, the patient scheduled the outpatient procedure that took less than 10 minutes to perform. The surgeon’s bill? Around $10,000. The patient complained to the surgeon that her bill was excessive – he was charging $1,000 a minute! Our client’s response was golden: “Madam, while it is true that the procedure to remove your mole only took 10 minutes, the …